Refund policy

Every Lax Rat Supply Co. item is printed to order just for you. Because of that, we can't accept returns or exchanges for the wrong size, the wrong color, or a change of mind. Please check the size guide on each product page before you order.

Damaged, misprinted or wrong items

If your order arrives damaged, has a printing defect, or isn't what you ordered, we'll send a free replacement or give you a full refund. You don't need to send the item back.

To make a claim, contact us within 30 days of delivery through our contact page or at laxratsupplyco@gmail.com. Include your order number and a clear photo of the problem. If several items have the same issue, one photo showing all of them works.

Lost packages

If your tracking shows no movement and your order hasn't arrived, reach out within 30 days of the estimated delivery date and we'll look into it with the carrier. If the package is confirmed lost, we'll replace it at no cost. We can't replace packages that tracking shows as delivered.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. If a package comes back to us because of an incorrect or incomplete address, or because it went unclaimed, we'll reach out. We can reship it once you confirm the address, but the reshipping cost is on you. Packages that aren't claimed within 30 days can't be reshipped.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to show up.

Questions

If something isn't right with your order, contact us and we'll make it right.